Platform
A unified platform for operating regulated claim workflows
Ryve is a SaaS platform designed to automate, govern, and operate flight disruption claims end to end — within a single, controlled operational environment.
From structured intake to eligibility decisions, SLA-driven workflows, payouts, and analytics — Ryve brings the entire claim lifecycle into one system without fragmenting data, tools, or accountability.
Single claim record
Each claim remains a single record from intake to payout — with no duplicate capture or manual re-entry.
Rules-enforced decisions
Eligibility and outcomes follow consistent, explainable logic applied directly within the workflow.
Unified operational workflows
Review, payouts, and SLA handling operate within the same environment — without tool switching or data fragmentation.
Traceable outcomes
Actions, SLAs, and outcomes remain fully visible and auditable across the entire lifecycle.
Platform Overview
The complete claim lifecycle — in one system
Most claim operations rely on disconnected tools stitched together with manual processes. Ryve replaces this with a single, governed platform where every stage operates as part of the same system.
Every product, workflow, and insight operates within the same system.
End-to-End Claim Lifecycle
From submission to payout — fully governed
Ryve supports the full journey of a claim from submission to closure. The Ryve claim lifecycle includes:
- Structured claim intake and data capture
- Document validation and enrichment
- Eligibility evaluation and decisioning
- SLA-driven review and payout workflows
- Operational, SLA, and compensation analytics
Each stage is designed to reduce manual effort without removing human oversight.
Designed for Every Role
One platform. Multiple stakeholders. No fragmentation.
Ryve serves multiple stakeholders across the claim lifecycle — within the same governed system.
- Passengers and claimants experience structured intake and transparent status tracking
- Operations and Finance teams manage reviews, decisions, SLAs, and payouts in one console
- Compliance and legal teams gain visibility into outcomes, risk, and exposure.
Different roles. One source of truth.
Rule Engine and Compliance
Regulation-aware by design
Ryve is built specifically for regulated claim environments. Regulatory logic is embedded directly into:
- Claim evaluation
- Workflow routing
- SLA handling
- Outcome and compensation reporting
The platform supports jurisdiction-specific rules and variations across routes, carriers, and regulations — enforced as part of normal operations, not layered on afterward. Compliance is operational — not theoretical.
Rules-based decision engines
Eligibility and decision logic are applied consistently — reducing interpretation drift across teams and regions.
Configurable workflow logic
Workflow routing, stages, and actions are configurable — so automation reflects how your operation runs.
Human-in-the-loop control
Operators remain accountable, with structured review paths for exceptions, escalations, and decision overrides.
Auditability and traceability
Decisions and actions remain explainable and defensible — supported by audit trails across workflows and outcomes.
Automation & Intelligence Layer
Automation with governance
Automation in Ryve is applied where it adds real operational value — without removing control from your teams.
This ensures decisions remain consistent, explainable, and defensible across regions, carriers, and regulations.
SLA tracking
Track SLAs across review and payout stages with clear progression and risk visibility.
Queue-based workload
Manage operational queues and priorities without losing oversight or context.
Exceptions and escalations
Route exceptions with controlled escalation paths and clear ownership.
Performance monitoring
Monitor performance by carrier, route, and regulation to spot bottlenecks early.
Operational Visibility and SLA Control
Operate proactively, not reactively
Ryve gives operational teams real-time visibility into how claims are progressing — and where attention is required. Key capabilities include:
This allows teams to identify risk early, manage workload predictably, and maintain service levels under pressure.
Role-based access control
Control who can view, decide, and execute across products and workflows.
Tenant isolation
Secure data isolation by tenant to support regulated operational boundaries.
Audit trails
Full event logging across decisions, actions, communications, and outcomes.
Auditability and traceability
Built to grow with increasing claim volumes without reworking core operations.
Separation of duties
Enforce separation between review and payout execution to maintain operational control.
Governance by design
Security and control are enforced as part of everyday operations — not bolted on later.
Security, Auditability, and Control
Built for enterprise and regulated environments
Ryve is engineered to support regulated claim operations without compromising security or control.
Every action is recorded.
Every decision is traceable.
Every outcome is defensible.
Deployment and Continuity
Deploy once. Operate continuously.
Ryve is deployed as a fully configured operational environment — tailored to your business, regulations, and automation goals. From deployment through steady-state operations, Ryve supports your teams with:
- Guided configuration and onboarding
- Pilot validation before go-live
- Ongoing operational support and evolution
The platform is designed to grow with your operation — without re-architecture or disruption.
Technology Foundations
Built on enterprise-grade cloud and AI infrastructure
Ryve is built on established cloud, data, and AI services to ensure scalability, reliability, and resilience. Technology foundations include:
- Cloud Infrastructure: AWS
- Document Intelligence: Azure
- AI & Reasoning: OpenAI
- Communications: Brevo
These services support the SaaS platform capabilities — while all the operational logic, workflows, and governance remain fully owned and controlled within Ryve.
